Archive for category General

Linoma’s Support Team Gets Rave Reviews

Posted by on Tuesday, 4 December, 2012

linoma software, customer support, video

 For years we’ve received emails, phone calls, and comments at trade shows about how much our customers appreciate our support team, and we’re always so glad to hear that.  Our dual missions at Linoma Software is to develop (and enhance) the best possible products and to provide exceptional support for those products.

Our core support team is the first to arrive* and the last to leave each day, and between scheduled trainings, emails, online chats and phone calls, they patiently work through any questions a customer may have, and happily pass along suggestions for enhancements to our development team.

We invite you to watch this video, and if you’ve had a good experience with someone from our support team, please let us know.  You can leave a comment below,  email us, call us, or write a quick note on LinkedIn.  We could even make you a video star!

We love patting our support folks on the back for a job well done, and thank you for your rave reviews.

**Ok, the developers are here early and stay late, too!  Sometimes really late!

Susan Baird

Susan is the Marketing Manager at Linoma Software, helping promote our secure file transfer and encryption solutions. Her specialty is content creation and social media marketing, and you can find out more about her by viewing her LinkedIn profile.

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Live Webinar Tomorrow: Beyond FTP — Securing and Automating File Transfers

Posted by on Wednesday, 13 June, 2012

If you’d like to learn more about how you could benefit from simplifying, automating, and securing your file transfers, join us on Thursday, June 14 from 12:00-1:00 pm CDT for a free webinar that will outline the dangers of traditional FTP, and then focus on alternatives that not only keep your sensitive data more secure, but give you more control and better tracking of the entire file transfer process.

 

Beyond FTP: Automating and Securing File Transfers
Thursday, June 14, 2012
12:00-1:00 CDT

For more information or to register for this event,
please visit our webinar registration page.

 

For a real life example of the benefits of managed file transfer, check out this System i manager’s story.

Ernie Iannucci from AF&L Insurance Company describes how much time and headache his IT team saved when they transitioned from doing each transfer manually to implementing a managed file transfer solution.

 


Watch Ernie’s story now

 

Susan Baird

Susan is the Marketing Manager at Linoma Software, helping promote our secure file transfer and encryption solutions. Her specialty is content creation and social media marketing, and you can find out more about her by viewing her LinkedIn profile.

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Linoma Software Celebrates Growth in 2011

Posted by on Monday, 6 February, 2012

As we kick off 2012 with several major product enhancements we’ll be publicizing soon, I’d also like to take a minute to reflect on the record year Linoma Software had in 2011, with over 40% growth in new business.


Bob Luebbe Chief Architect at Linoma Software

Bob recently presented at several East Coast Users Groups, including here at the Long Island System Users Group.

Many factors contributed to our banner performance.  For one, meeting compliance requirements for data privacy and security is a huge issue for most organizations, so we have been working hard to help meet these challenges.

We have made significant R&D investments over the past 12 months in our products, including major enhancements to our GoAnywhere™ managed file transfer solutions, as well as new features for our Crypto Complete™ encryption product.

We also gained many new customers outside of the United States as we have partnered with several new international resellers for our products, and seen increased sales performance from our established distributors.  Data security is a worldwide challenge that has no borders.

Another factor in our growth has to do with the openness of our GoAnywhere products, which allows them to run on a variety of platforms including IBM i, Windows, Linux, Solaris and AIX.  This gives our customers a choice on the operating system environment that best meets their needs.

For a more detailed announcement about Linoma Software’s sales growth in 2011, you can read our press release.

We’ve enjoyed talking with many of you over the last year.  If you are coming to any of the trade shows that we’ll be exhibiting at this year, please stop by and say hello.  Otherwise, give us a call or email if you have any questions or comments about our solutions.

We sincerely appreciate the support of our loyal customers and look forward to working with you this year. If you’re not yet a customer, we hope to talk with you soon about how we can help you solve any data automation or security challenges in 2012.

We’re ramping up our activity on various social networks, so we also hope you’ll connect with us there.

Linoma wishes you a successful 2012!

How Managed File Transfer Changed My Life

Posted by on Tuesday, 24 January, 2012
In addition to being one of Linoma Software’s expert bloggers, Daniel Cheney is also in the IT trenches, and it was here that he first discovered the impact the switch to a managed file transfer solution had on his daily work life.
_ _ _ _ _ _ _ _ _ _

As a technology administrator at a major healthcare administration company, sending and receiving sensitive files between various systems used to be a daily grind and a consistent source of stress. We were using PC-based freeware FTP tools and the built in FTP functions on the IBM iSeries. The best we could do with scripting was to use CL command scripts to call the FTP function and hard code the login information. RPG programs would then call the CL scripts and retrieve and send the needed files, but there were insufficient logs and alerts for such automated activities.

managed file transfer, secure file transfer, secure ftpThe biggest headache for me was that these scripts, and the resultant sending of files, had to be error-free and reliable! Add to that the pressure of knowing how critical exchanging files is to the operation of the business and the challenge of  having a single person responsible for its success — it all became an unrealistic expectation.  On top of this, because most of these files are sent over the Internet, and because of the inadequate tools we had at hand, the security of our FTP processes was insufficient.

I knew it was time to find a better solution and after doing some evaluation of available managed file transfer products for IBM iSeries, I selected GoAnywhere™ Director from Linoma Software.

Our installation of GoAnywhere Director made a huge difference almost immediately.

First, Director provides me with all the possible security protocols available, including SFTP, FTPS, and standard FTP with PGP encryption.  It also has powerful scripting functions to login to HTTP and HTTPS sessions in order to automate logins to partner sites for file transfers.

Director makes it possible to automate all of the company’s file transfers with a schedule and log so we know the path and time of every transaction.  Alerts are automatically sent to us if there are any problems, or if we wish, every time it succeeds.  Responsibility can be distributed to various departments as needed to receive these alerts and/or to begin the execution of the transfers when ready.

The simple-to-navigate web interface makes it easy for any user to view, verify, change and execute these file transfers.  The scripting is easy for the average user to setup. If there are any challenges that we come up against with our file transfer processes, Linoma support has always been extremely effective at showing me how to do a successful execution.

I know how frustrating it can be to initiate, monitor, and track the ever increasing number of file transfers my company requires, especially without an all-in-one tool like managed file transfer.  It amazes me how many IT people still don’t realize there’s a better way to do things — a way that gives them more control, and more time to devote to all the other projects demanding their attention.  I know managed file transfer — and specifically GoAnywhere Director — changed my life at work.  I hope more of my IT colleagues discover the advantages soon.

Daniel Cheney

Daniel has been the IT Director at a healthcare company for the last 12 years and a longtime beneficiary of GoAnywhere Director and the IBM i platform. He is also a freelance writer for various technical and social media projects.

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