Posts Tagged customer support

Our Customer Reviews Are Making Headlines

Posted by on Tuesday, 19 March, 2013

Over the last few months, we’ve been building a video library of customer reviews for our GoAnywhere Managed File Transfer solution.  GoAnywhere simplifies, automates and secures file transfers across most platforms, including IBM i, Windows, Linux, UNIX, AIX and more.

IT JungleIn today’s issue of IT Jungle’s Four Hundred Stuff, Alex Woodie takes a closer look at these customer success stories.  Customers include AAA Cooper Transportation, American Fidelity and Liberty Insurance (AF&L), BlueGrass Mailing, Londen Insurance, Monterey Mushrooms, P.C. Richard and Son, and United Security, Life, and Health.

We’ve also been getting lots of feedback on our video showcasing the rave reviews our customer support team is getting. Given that our top priorities are creating superior products and delivering exceptional customer service, it’s gratifying to get these kinds of comments from our customers.

If you’d like to share your experience with Linoma Software, we’d love to hear from you! You can leave a comment on LinkedIn or on Google+, or you can contact us about doing a case study or video.  And, if you have questions or want more information about any of our products, please let us know.

 

Susan Baird

Susan is the Marketing Manager at Linoma Software, helping promote our secure file transfer and encryption solutions. Her specialty is content creation and social media marketing, and you can find out more about her by viewing her LinkedIn profile.

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Linoma’s Support Team Gets Rave Reviews

Posted by on Tuesday, 4 December, 2012

linoma software, customer support, video

 For years we’ve received emails, phone calls, and comments at trade shows about how much our customers appreciate our support team, and we’re always so glad to hear that.  Our dual missions at Linoma Software is to develop (and enhance) the best possible products and to provide exceptional support for those products.

Our core support team is the first to arrive* and the last to leave each day, and between scheduled trainings, emails, online chats and phone calls, they patiently work through any questions a customer may have, and happily pass along suggestions for enhancements to our development team.

We invite you to watch this video, and if you’ve had a good experience with someone from our support team, please let us know.  You can leave a comment below,  email us, call us, or write a quick note on LinkedIn.  We could even make you a video star!

We love patting our support folks on the back for a job well done, and thank you for your rave reviews.

**Ok, the developers are here early and stay late, too!  Sometimes really late!

Susan Baird

Susan is the Marketing Manager at Linoma Software, helping promote our secure file transfer and encryption solutions. Her specialty is content creation and social media marketing, and you can find out more about her by viewing her LinkedIn profile.

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